Interpersonal Skills

Active listening is an essential skill used to learn, understand, and communicate. This LAP, Listen Up! (Demonstrating Active Listening Skills), will teach your students how active listening can help them build better relationships, understand others, and succeed in school. Help them discover how to eliminate the distractions that can get in the way of effective listening. This instructional module includes assessments, video links, and activities to develop active listening skills. LAPs...

Difficult customers come in a variety of types, ranging from argumentative to impatient to dishonest. Use Making Mad Glad (Handling Difficult Customers) to teach students the entire range of difficult customer types and provide them with effective guidelines for dealing with each appropriately. LAPs (Learning Activity Packages) are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes a student handout (with CopyIT! permission)...

When it comes to personal and professional success, attitude is everything. In this LAP, students will discover the many benefits of fostering and maintaining an optimistic attitude. They will be introduced to effective methods for improving their attitude, from “thought stopping” to gratitude journaling. In an accompanying activity, students will evaluate and analyze their own attitudes using personality questionnaires. LAPs (Learning Activity Packages) are comprehensive instructional...

Do your students understand the importance of developing empathy? Learning how to listen, speak tactfully, and consider others’ feelings can help your students become aware of how their actions impact the people they come into contact with every day. The ability to understand others’ feelings and life experiences can help your students succeed in their personal lives and in their future careers. The LAP Have a Heart provides a variety of videos and activities that engage students in...

Cultural sensitivity is an essential personal skill for improving relationships and creating a more accurate worldview. Being culturally sensitive is also important to succeed academically, professionally, and to compete in today’s global marketplace. With Getting To Know You (Cultural Sensitivity), your students will learn what cultural sensitivity is, why it’s important, and what they can do to become more culturally sensitive. LAPs are comprehensive instructional packages that include all...

Treating others with respect and dignity is an important skill to have, at school or in the workplace. This LAP explains the ways people are different and how to treat them respectfully, no matter what. LAPs (Learning Activity Packages) are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes a student handout (with CopyIT! permission) that includes information about treating others with dignity and respect, a (So What?)...

Plain and simple, people need other people. This LAP explains interdependence, how to nurture personal and professional relationships, and the ways in which different management styles affect the work environment. LAPs (Learning Activity Packages) are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes a student handout (with CopyIT! permission) that includes information about fostering positive working relationships, a (So...

Your students negotiate every day, whether they realize it or not. But not all negotiations are as simple as deciding what to have for dinner—what about important workplace negotiations, like advocating for a raise or bargaining with a coworker? With this LAP, you can give your students a leg up. They’ll learn how to negotiate with anyone—supervisors, coworkers, or customers. LAPs (Learning Activity Packages) are comprehensive instructional packages that include all elements of a...

In today’s competitive workplace, it’s more important than ever to stand out from the crowd. So, how can students distinguish themselves from their peers? According to business professionals, learning how to effectively “sell” their ideas is a good start. In this LAP, students will learn to master the key steps in the process of idea selling and gain real-life insight on why this skill is so important. LAPs (Learning Activity Packages) are comprehensive instructional packages that include all...

Collaborating with others is essential for success in today’s project-oriented workplace. Genius Is a Team Sport (Collaborating With Others) teaches students the importance of collaborating, its key benefits, and effective collaboration techniques. This LAP includes engaging activities, videos, and more that enable students to become effective team members. Teach your students how to use their best skills and talents, along with the knowledge of others, to complete difficult tasks and achieve...

Every choice you make matters. Teach your students about positive and negative consequences, the difference between short-term and long-term consequences, and the benefits of assessing the long-term value and impact of actions on others. LAPs (Learning Activity Packages) are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes a student handout (with CopyIT! permission) that includes information about assessing the long-term...

Employers have consistently ranked communication skills as one of the most desirable traits in new employees. In this LAP, students will learn the importance of effective communication skills as well as techniques for overcoming barriers to communication. Students will discover how communication plays a role in their everyday lives and how their ability to communicate can help them achieve their personal and professional goals. LAPs (Learning Activity Packages) are comprehensive instructional...